Privacy policy

At Pad Pro, we are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with us — whether by purchasing our products, contacting our team, or submitting site installation documentation.

We collect various types of information to facilitate the delivery and support of our products and services. This may include your name, email address, phone number, delivery and billing address, and payment information. Additionally, we collect data related to the installation of your Pad Pro product, such as photographs and descriptions of the installation site. We may also retain records of our communication with you, including warranty claims and customer service interactions.

Information is collected when you place an order, submit inquiries, engage with our customer support team, send installation photos, or participate in warranty-related processes. We also collect data when you use our website or access technical documentation. This information helps us deliver your orders, verify installation compliance for warranty purposes, provide customer support, and fulfil legal obligations. Where necessary, we may use it to improve our products, processes, and overall customer experience.

We may disclose your personal information to trusted third parties when it is necessary to deliver our services—such as payment processors, delivery partners, or technical personnel supporting your installation. We may also disclose information where required by law or to enforce our legal rights. Rest assured, we never sell or rent your personal information to third parties.

Pad Pro takes data security seriously. Your personal information is stored securely, and access is restricted to authorised personnel only. We use appropriate technical and organisational safeguards to protect your data from unauthorised access, misuse, or loss. Installation photos and location data provided as part of your product setup are stored securely for the duration of the warranty period and are permanently deleted when no longer required.

You have the right to access the personal information we hold about you and to request corrections if you believe any of the details are inaccurate or out of date. If you wish to access or correct your information, please contact our team using the contact details provided on our website.

We retain your data only as long as necessary to fulfil the purposes for which it was collected. This includes order fulfilment, warranty tracking, legal compliance, and ongoing customer support. Installation-related photos and documents are retained only for the duration of the 12-month warranty unless otherwise required by law.

Our website may use cookies and analytics tools to enhance user experience and improve performance. These tools collect non-personal, anonymous data such as pages visited, time spent on the site, and referring websites. You may disable cookies through your browser settings, but please note that doing so may impact the functionality of our website.

If you have any concerns or complaints regarding how we handle your personal information, please contact us directly. We take all privacy concerns seriously and will work to resolve them promptly. If you are unsatisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy may be updated periodically to reflect legal or business changes. Any updates will be posted on our website with a revised effective date.